Support & Help Center

Deleted Messages: View & Save — an Android application by Ample Soft

Last updated: May 20, 2026

Welcome. This page provides answers to the most common questions about Deleted Messages: View & Save, along with troubleshooting steps for the issues users report most often. If you can't find an answer here, please contact us using the email address at the bottom of this page.

1. How to contact us

📧 For all support requests, bug reports, feature suggestions, or questions:

Email: adiqau1@gmail.com

Response time: Within 2 business days (Monday–Friday, Pakistan Standard Time).

How to write a useful support email

To help us help you faster, please include the following in your message:

  • Your Android device model (e.g. "Samsung Galaxy A52", "Xiaomi Redmi Note 12")
  • Your Android version (Settings → About phone → Android version)
  • The App version (Settings → About in the App)
  • A clear description of what you were trying to do
  • What happened instead
  • If possible, a screenshot or short screen recording

2. Common questions and troubleshooting

2.1 The App is not capturing any deleted messages. What should I do?

This is almost always caused by one of three things. Please check each in order:

(a) Notification Access is not granted.

  1. Open Settings → Apps → Special access → Notification access
  2. Find Deleted Messages: View & Save
  3. Toggle it ON

If you don't see the App in the list, the App may have crashed during onboarding. Reopen the App and follow the onboarding flow again.

(b) Battery optimization is killing the background service.

  1. Open Settings → Apps → Deleted Messages: View & Save → Battery
  2. Select Unrestricted (or "Don't optimize" on older Android versions)

On Xiaomi, Oppo, Vivo, Realme, OnePlus, and Huawei devices, you may also need to enable Autostart for the App in your phone's specific battery settings. Search for "autostart" in your device Settings.

(c) The source messaging app's notifications are muted or disabled.

  • Make sure the chat in WhatsApp (or other source app) is not muted
  • Make sure WhatsApp's notifications are enabled in Settings → Apps → WhatsApp → Notifications
  • The App cannot capture messages that don't generate a notification

2.2 The App was working but suddenly stopped capturing messages

The most common cause is Android battery optimization or device manufacturer power-saving features killing the notification listener service. Try the following:

  1. Confirm Notification Access is still granted (Section 2.1 above)
  2. Reboot your device
  3. If the issue persists, toggle Notification Access off and back on
  4. If you recently updated the source messaging app (WhatsApp, Messenger, etc.), the new version may have changed how it issues notifications. Please email us so we can investigate.

2.3 The App cannot find my media folder

During onboarding, the App asks you to select the folder where your messaging app stores its media. The default location for WhatsApp is:

  • Android 11 and newer: Internal Storage → Android → media → com.whatsapp → WhatsApp → Media
  • Android 10 and older: Internal Storage → WhatsApp → Media

For WhatsApp Business, replace com.whatsapp with com.whatsapp.w4b.

If you cannot navigate to this folder, open the source messaging app, send a media file, then check the folder again. The folder is only created after the app saves its first media file.

2.4 The App is showing too many advertisements

The App is supported by advertisements served through Google AdMob. To remove all advertisements:

  1. Open the App
  2. Tap Settings
  3. Tap Upgrade to PRO (or the equivalent paywall entry point in your version)
  4. Choose Weekly or Monthly subscription
  5. Complete the purchase through Google Play

If you have already purchased a subscription and ads are still showing:

  1. Open the App's Settings
  2. Tap Restore Purchase
  3. Make sure you are signed into Google Play with the same account used for the purchase

2.5 How do I cancel my PRO subscription?

Subscriptions are managed through Google Play, not through the App:

  1. Open the Google Play Store app
  2. Tap your profile icon in the top right
  3. Tap Payments & subscriptions → Subscriptions
  4. Find Deleted Messages: View & Save
  5. Tap Cancel subscription and follow the prompts

You can also access this directly from within the App by going to Settings → Manage Subscription.

Note that uninstalling the App does not cancel an active subscription — you must cancel through Google Play.

2.6 How do I request a refund?

All payments are processed by Google Play. To request a refund:

  1. Open the Google Play Store app
  2. Tap your profile icon
  3. Tap Payments & subscriptions → Budget & history
  4. Find the purchase
  5. Tap Refund or use the Get help link

Google Play offers a self-service refund within 48 hours of purchase. After 48 hours, refund requests are handled at Google's discretion. We can support your refund request by emailing us at the address above.

2.7 Is my data safe? Is the App reading my messages?

The App is designed so that all messages and media remain on your device only. We do not see, upload, or store the content of your saved messages on any server. We receive only anonymous diagnostic data (crash reports and performance metrics) through Firebase. Please review our full Privacy Policy for complete details.

2.8 The App shows a deleted message but the original chat is empty

This is normal and expected. The App saves the notification text the moment the message arrives on your device. If the sender deletes the message afterward, the original chat appears empty in WhatsApp, but the message remains saved in the App.

This is the core feature of the App, not a bug.

2.9 Can I use the App to monitor someone else's WhatsApp?

No. The App is for personal use only. Using it to monitor messages of any person without their informed consent may violate privacy and anti-stalking laws in your jurisdiction. Please review our Terms of Use, especially Section 6 (Acceptable Use).

2.10 The App is in the wrong language. How do I change it?

  1. Open the App
  2. Tap Settings
  3. Tap Language
  4. Select your preferred language from the list

Supported languages: English, Hindi, Arabic, French, Spanish (Latin America and Spain), Portuguese (Brazil), German, Italian, and Turkish.

2.11 How do I delete all my saved data?

Please see our Data Deletion Request page for complete instructions. The fastest way is:

  1. Open Settings → Apps → Deleted Messages: View & Save → Storage
  2. Tap Clear Storage

This permanently deletes all saved messages, media, and preferences from your device.

3. Bug reports

Found a bug? Please email us with the following information:

  • Description of the bug
  • Steps to reproduce it
  • What you expected to happen vs. what actually happened
  • Your Android device and version
  • The App version
  • Screenshot or screen recording if possible

We track every bug report and prioritize fixes based on severity and number of reports received.

4. Feature requests

We welcome feature requests. Please email us with:

  • A clear description of the feature
  • The problem it would solve for you
  • How you imagine it working

We read every suggestion. Popular and feasible requests are prioritized for future releases.

5. Privacy and data requests

For data access, correction, or deletion requests under GDPR, CCPA, or any other privacy regulation, please see our dedicated Data Deletion Request page or email us directly.

6. Reporting abuse or misuse

If you believe someone is using our App to monitor your private communications without your consent, or in any way that violates our Terms of Use, please report it to us. Include:

  • A description of how the App is being misused
  • Any evidence you have (if safe to share)
  • Your relationship to the person using the App (without identifying them by name unless you wish to)

We take abuse reports seriously and will investigate every credible report.

7. Contact

Ample Soft

Support Email: adiqau1@gmail.com

Response time: Within 2 business days

Operating hours: Monday–Friday, 09:00–18:00 Pakistan Standard Time (PKT, UTC+5)

Related pages

End of Support & Help Center.

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